Your privacy matters to ek78. This policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your own information as a player on our platform.
Six core principles guide the way ek78 handles every piece of personal data entrusted to us by players across Bangladesh.
ek78 collects only the personal data that is strictly necessary to deliver our services, verify player identity, process transactions, and meet our legal obligations. We do not harvest surplus data for speculative future use.
All data transmitted between your device and ek78 servers is protected by industry-standard 256-bit SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
Players have the right to access, correct, or request deletion of their personal data held by ek78. We maintain a straightforward process for handling such requests and commit to responding within a reasonable timeframe.
ek78 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with carefully selected service partners only to the extent required to operate the platform and comply with applicable law.
ek78 uses cookies and similar technologies solely to enhance your browsing experience, remember session preferences, and generate anonymised analytics. We do not use cookies to build advertising profiles or track you across unrelated websites.
Personal data is retained only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data governance procedures.
ek78 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who access or use the ek78 platform at https://ek78.vip (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal data.
This Privacy Policy applies to all players, visitors, and users of the ek78 Platform, including those accessing the Platform from Bangladesh and any other jurisdiction. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Privacy Policy carry the meaning given to them in our Terms & Conditions.
Note: ek78 processes personal data strictly for the purposes described in this policy. We do not use your data for unsolicited marketing without your explicit consent, and we do not sell your data to any third party under any circumstances.
In the course of operating the Platform and providing our Services, ek78 may collect and process the following categories of personal data:
This includes your full legal name, date of birth, gender, nationality, and copies of government-issued identity documents (such as a National ID card or passport) where provided for the purpose of account verification.
This includes your email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
This includes your chosen username, encrypted password, account registration date, account status, login history, and any preferences or settings you configure within your Account.
This includes details of payment methods used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank account references), transaction amounts, transaction timestamps, deposit and withdrawal history, and account balance records. ek78 does not store full payment instrument credentials such as complete mobile banking PINs.
This includes details of all bets placed, games played, wager amounts, win/loss outcomes, bonus usage history, and any other activity conducted through the Platform's gaming and betting services.
This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, session duration, and other technical identifiers automatically collected when you access the Platform.
This includes clickstream data, pages visited, features interacted with, time spent on specific sections of the Platform, and similar usage analytics generated through your interaction with the Platform.
This includes records of any correspondence between you and ek78, including support tickets, emails sent to [email protected], chat transcripts (if applicable), and any formal complaints submitted in writing.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, NID copy | KYC verification, age compliance |
| Contact | Email, phone, city | Account communications, support |
| Financial | bKash reference, deposit history | Payment processing, fraud prevention |
| Technical | IP address, device type | Security, platform optimisation |
| Behavioural | Pages visited, session time | Platform improvement, responsible gaming |
| Communications | Support emails, complaints | Customer service, dispute resolution |
ek78 collects personal data through the following mechanisms:
Data you provide directly to ek78 when you register an Account, complete identity verification, make a deposit or withdrawal request, contact our support team, or respond to any surveys or promotions we may conduct.
Data collected automatically as you interact with the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected passively and does not require any active input from you beyond your use of the Platform.
In limited circumstances, ek78 may receive data about you from third-party sources, including identity verification service providers used to confirm the authenticity of documents submitted during the KYC process, payment processing partners who relay transaction confirmation data, and fraud prevention services that flag potentially suspicious activity based on known risk indicators.
Third-Party Data: Where ek78 receives your personal data from a third-party source, we will handle that data in accordance with this Privacy Policy and will inform you of the source and nature of that data within a reasonable period of collection, unless doing so would compromise the integrity of a fraud or security investigation.
ek78 uses the personal data it collects for the following purposes:
ek78 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:
Your Consent: Where ek78 relies on consent as the legal basis for a specific processing activity, you will be clearly informed at the point of data collection and given a genuine choice about whether to consent. Withholding consent for optional activities (such as marketing) will not affect your ability to use the Platform's core services.
ek78 does not sell, rent, or trade your personal data to any third party. We may, however, share your personal data with the following categories of recipients where it is strictly necessary for the purposes described in this Privacy Policy:
Third-party service providers who support the operation of the Platform, including identity verification providers, payment processing partners (such as bKash, Nagad, and Rocket integration services), game software suppliers (such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Spribe), IT infrastructure and hosting providers, and customer support platform operators. These parties process data on our behalf under binding data processing agreements and are not permitted to use your data for their own independent purposes.
Specialist fraud prevention, risk management, and anti-money laundering service providers, where the sharing of data is necessary to investigate or prevent suspected fraudulent activity, protect the integrity of the Platform, or comply with our AML obligations.
Competent governmental, regulatory, law enforcement, or judicial authorities where ek78 is legally required or permitted to disclose personal data in response to a lawful request, court order, or legal process.
In the event of a merger, acquisition, restructuring, or sale of all or part of ek78's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
No Third-Party Marketing: ek78 strictly prohibits the disclosure of your personal data to any third party for that third party's own marketing, advertising, or profiling purposes. Your data is not shared with advertising networks, data brokers, or social media platforms for targeting purposes.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect certain technical and behavioural information about your visit. ek78 uses cookies and similar tracking technologies (including web beacons and local storage objects) on the Platform.
You may control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications when cookies are set. Please note that disabling strictly necessary cookies may impair your ability to use the Platform, including logging into your Account. Consult your browser's help documentation for instructions on managing cookie settings.
Analytics Only: ek78 does not use cookies to display targeted advertising on third-party websites, build advertising profiles, or track your activity outside of the ek78 Platform. Our use of analytics cookies is limited to internal platform improvement purposes.
ek78 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
While ek78 employs robust security measures, no system connected to the internet can be guaranteed to be completely secure against all threats. In the unlikely event of a data breach that is likely to result in a risk to your rights and interests, ek78 will notify affected players without undue delay and take immediate remedial action.
Your Role in Security: You play an important part in keeping your Account secure. Use a strong, unique password for your ek78 Account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your Account.
ek78 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted from ek78's systems, or anonymised in a manner that prevents re-identification, in accordance with our internal data governance procedures.
As a player on the ek78 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your Account username and a description of the right you wish to exercise.
ek78 will respond to all valid privacy rights requests within a reasonable timeframe, typically within 30 days of receipt. In complex cases, this period may be extended, and you will be informed of any such extension and the reason for it.
No Charge for Requests: ek78 does not charge a fee for processing privacy rights requests unless the request is manifestly unfounded, excessive, or repetitive in nature. In such cases, ek78 may either charge a reasonable administrative fee or decline to act on the request, and will notify you accordingly.
The ek78 Platform incorporates third-party game content and technology provided by licensed game suppliers, including but not limited to Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These third-party suppliers may independently collect certain technical data — such as your IP address and session identifiers — as part of delivering their game content. The collection and use of data by these suppliers is governed by their own privacy policies, for which ek78 accepts no responsibility.
The Platform does not contain links to third-party websites outside of the ek78 domain. ek78 is not responsible for the privacy practices of any third-party service whose technology is embedded within the Platform's gaming content.
Payment processing services (bKash, Nagad, Rocket, Upay, and banking partners) are provided by independent third-party financial institutions. When you initiate a payment transaction, certain financial data is transmitted directly to and processed by the relevant payment provider in accordance with that provider's own terms and privacy policies.
The ek78 Platform is strictly intended for adults aged 18 years and above. ek78 does not knowingly collect, solicit, or process personal data from any individual under the age of 18. If ek78 becomes aware that personal data from an individual under the age of 18 has been submitted to the Platform, we will take immediate steps to delete that data and close any associated Account.
If you are a parent or guardian and believe that your child under the age of 18 has provided personal data to ek78 or created an Account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action. We strongly recommend the use of parental control software on any device that minors may access, to prevent them from accessing age-restricted online platforms including ek78.
18+ Only: Age verification is a mandatory part of the ek78 account registration and KYC process. ek78 will not activate full account privileges until age has been satisfactorily verified. Gambling is for adults only. Players must be 18 years or older to use any service on the ek78 Platform.
ek78 reserves the right to update, amend, or replace this Privacy Policy at any time. We will endeavour to notify registered Players of material changes to this policy via the email address associated with their Account, or through a prominent notice displayed on the Platform, prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. We encourage you to review this policy periodically to remain informed about how ek78 is protecting your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.
If any amendment to this Privacy Policy materially reduces your rights or significantly changes the way we process your personal data, we will provide clear advance notice and, where required, seek your fresh consent before implementing the change.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which ek78 processes your personal data, please contact our support team using the details below. All privacy-related communications must be submitted in English to ensure accurate and timely processing.
When submitting a privacy rights request, please include your Account username, a clear description of the right you wish to exercise, and any relevant supporting information to help us process your request efficiently.
Formal Complaints: If you are not satisfied with ek78's response to a privacy-related request or concern, you have the right to escalate your complaint. Please submit formal complaints in writing to [email protected] with the subject line "Formal Privacy Complaint" and include all relevant details and any prior correspondence with our support team.
Now that you know how ek78 protects your data, explore what the platform has to offer — from live cricket betting and premium slots to live casino games and exciting keno rounds.
18+ only. Gambling involves financial risk. Please play responsibly.