ek78 believes that gaming should always be enjoyable, entertaining, and firmly within your control. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and support they need to keep gambling a positive experience.
ek78 provides a full suite of responsible gaming controls available directly through your account. Every tool is free to use and activates immediately upon request.
Set a maximum daily, weekly, or monthly deposit cap on your ek78 account. Once your chosen limit is reached, the system automatically blocks further deposits until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period to protect you from impulsive decisions.
Define how long you want to spend on the platform in a single sitting. ek78 will display a visible on-screen reminder when you approach your set time limit, and will log you out automatically once the limit expires. This keeps sessions intentional and prevents unplanned extended play.
If you need a short break from gaming, the time-out feature lets you temporarily suspend your ek78 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The suspension cannot be lifted before the chosen period ends.
Self-exclusion is a longer-term commitment for players who feel their gambling has become a problem. You can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is fully suspended, and marketing communications cease immediately. Contact [email protected] to activate this feature.
Set a cap on the maximum amount you are willing to lose within a defined period. ek78 tracks your net losses in real time and will restrict further betting activity once your loss limit is reached. Like deposit limits, reductions apply immediately while increases are subject to a mandatory 7-day review window.
Reality checks are periodic pop-up notifications that appear during your gaming session to remind you how long you have been playing and how much you have spent or won. You can configure the frequency of these reminders — every 15, 30, or 60 minutes — so you always have a clear, honest picture of your session activity.
ek78 is committed to offering an entertaining, fair, and safe gaming environment to all players in Bangladesh. From cricket betting on BPL and IPL matches to live casino tables and slot games, every product on the ek78 platform is designed for recreational enjoyment. For the vast majority of players, gambling is exactly that — a fun pastime enjoyed within a comfortable budget and a set amount of time.
However, ek78 acknowledges that for a small number of individuals, gambling can progress from a leisure activity into something that causes financial strain, emotional distress, or relationship difficulties. Problem gambling is a recognised condition, and ek78 takes its responsibility to identify, support, and protect vulnerable players extremely seriously. Our responsible gaming programme is not a regulatory checkbox — it is a genuine, practical commitment to player wellbeing.
Problem gambling occurs when a person is unable to control their gambling behaviour despite negative consequences. It is characterised by spending more money or time on gambling than intended, chasing losses, lying about gambling activity, and continuing to gamble despite financial, emotional, or social harm. Problem gambling does not discriminate — it can affect players of any background, income level, or experience across Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.
ek78 employs a combination of automated monitoring systems and manual account review to identify behavioural patterns that may indicate a player is developing a problem. Indicators monitored by our responsible gaming system include:
When such patterns are detected, ek78 may proactively contact the player with information about responsible gaming tools, or apply a temporary precautionary restriction while our support team reaches out. Player safety always takes precedence over commercial considerations.
ek78 encourages all players to adopt a set of healthy gambling habits from the outset. The following practical guidelines apply whether you are betting on a Bangladesh Tigers T20 match or spinning the reels on a slot game:
Important: Gambling should never be used as a way to solve financial problems, earn an income, or recover from debt. If you find yourself gambling for these reasons, please contact ek78 support immediately or reach out to a professional counselling service.
All forms of gambling involve financial risk. There is no guaranteed method of winning, and the house edge means that over a sufficient number of bets, most players will lose more than they win in aggregate. ek78's games — including slots, live casino tables provided by Evolution Gaming and Ezugi, and sports betting markets — are governed by certified random number generators and verified return-to-player (RTP) percentages, but individual outcomes remain inherently unpredictable. Players should always be prepared for the possibility of losing the entire amount they choose to wager.
Minimum Deposit Reminder: The minimum deposit at ek78 is ৳200. This low threshold is intentional — it allows players to enjoy the platform's content without committing large sums. ek78 recommends that all players start with modest amounts while they familiarise themselves with how different game types and betting markets work.
If you answer yes to three or more of the following questions, we strongly encourage you to use ek78's self-exclusion tool or contact our support team.
If you believe you or someone you know may have a gambling problem, please contact the ek78 responsible gaming team. Our support staff are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Use the subject line "Responsible Gaming Request" and include your account username. A dedicated team member will respond within 24 hours.
Confidential & Non-Judgmental: All responsible gaming requests — whether for a deposit limit, time-out, or self-exclusion — are handled with complete confidentiality. Our support team will never question your reasons or attempt to dissuade you from using these tools. Your wellbeing comes first.
All responsible gaming controls at ek78 can be activated quickly by contacting our support team. Follow the steps below to put a protection in place today.
Access your ek78 account using your registered username and password. If you are unable to log in, contact [email protected] for immediate assistance — do not let a login issue prevent you from accessing help.
Send an email to [email protected] with the subject line that matches the tool you need: "Deposit Limit Request", "Time-Out Request", "Self-Exclusion Request", or "Reality Check Setup". Our support team is available 24/7.
Include your account username and the specific parameters of the tool you want applied — for example, the limit amount and period for deposit limits, or the duration for a time-out. The more precise your request, the faster our team can act.
Our support team will apply the requested tool to your account and send you a confirmation email within 24 hours. For self-exclusion requests, the account suspension is applied immediately upon receipt of the request — you do not need to wait for confirmation.
You may contact support at any time to review your active responsible gaming controls. Remember: reductions to limits are immediate, while increases are subject to a mandatory 7-day waiting period to protect you from impulsive changes made in the heat of the moment.
Self-exclusion is the most robust responsible gaming tool available at ek78. It is designed for players who recognise that their gambling behaviour has become harmful and who want a firm, enforced break from the platform. It is not a casual time-out — it is a serious commitment that ek78 will uphold without exception.
At the end of the self-exclusion period, your account will not be automatically reactivated. You must contact ek78 support to request reactivation, and a mandatory 7-day cooling-off period applies before full access is restored. This deliberate friction is designed to ensure that reactivation is a considered decision, not an impulsive one.
Permanent Exclusion: If you wish to permanently close your ek78 account and never return, you may request a permanent self-exclusion. This cannot be reversed under any circumstances. Contact [email protected] with the subject line "Permanent Self-Exclusion Request" to initiate this process.
ek78 strongly recommends that all players who share devices with minors install parental control software to prevent accidental access to the platform. If you suspect that a minor is using your ek78 account, contact our support team immediately at [email protected]. ek78 also advises all players to keep their account credentials strictly private and never to share their username or password with any third party.
Beyond ek78's own tools, players who are concerned about their gambling behaviour can seek confidential support from professional organisations. All content below is provided for informational purposes.
Talking to a trusted friend, family member, or professional counsellor about gambling concerns is often the most important first step. Kaan Pete Roi, a Bangladesh-based emotional support helpline, provides free, confidential telephone and chat counselling services. Reaching out is a sign of strength, not weakness.
Qualified mental health professionals and addiction counsellors practising in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh can provide structured support for problem gambling. Your GP or a mental health clinic can provide a referral to an appropriate specialist. Treatment is effective and recovery is possible.
Peer support groups for individuals affected by problem gambling provide a confidential, non-judgmental environment to share experiences and recovery strategies with others who understand the challenges involved. These groups are available both in-person in major Bangladeshi cities and online, making access straightforward regardless of location.
If gambling has led to financial difficulties, a qualified financial counsellor or debt adviser can help you create a realistic plan for managing debt and rebuilding financial stability. Several NGOs and financial institutions in Bangladesh provide free or low-cost financial counselling services to individuals experiencing hardship.
Problem gambling affects not just the individual player but also their family and close relationships. Family counselling services available in Bangladesh can help relatives of problem gamblers understand the condition, set healthy boundaries, and support their loved one's recovery journey without enabling harmful behaviour.
ek78's own responsible gaming support team is your first and most immediate point of contact. Whether you need a limit applied, want to discuss your account activity, or simply need to talk through your options, our team is available around the clock at [email protected]. Your enquiry will be handled with complete confidentiality.
ek78 exists to provide an exceptional entertainment experience to players across Bangladesh. We understand that fulfilling that purpose responsibly requires more than simply offering great games and competitive odds — it requires genuine, ongoing care for the people who choose to play with us.
Our responsible gaming programme is reviewed and improved on a continuous basis. We invest in technology to detect problem gambling behaviour earlier, in staff training to handle sensitive conversations with empathy, and in the transparency of our tools so that every player knows exactly what protections are available to them.
We firmly believe that responsible gaming and a great gaming experience are not in conflict. A player who feels safe, informed, and in control is a player who genuinely enjoys what ek78 has to offer. That is the outcome we work toward for every member of our community in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, Cox's Bazar, and every corner of Bangladesh.
If you have feedback about our responsible gaming programme — whether to praise something that is working well or to flag something that could be improved — please write to us at [email protected]. Your input helps us serve our community better.
Fair Play Certified: All games on the ek78 platform use certified random number generators and have independently verified return-to-player percentages. You can always trust that game outcomes are genuinely random and not manipulated against you.
SSL Encrypted Platform: Your personal and financial data is protected by 256-bit SSL encryption at all times. Responsible gaming starts with a secure, trustworthy platform, and ek78 maintains the highest standards of data security for every player.
18+ Strictly Enforced: ek78 operates a zero-tolerance policy on underage gambling. Age verification is mandatory for all players and is conducted at the account activation stage. Suspected underage accounts are suspended immediately pending investigation.
Always Available: Our responsible gaming support team operates 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays. Help is always just one email away.
Explore ek78's full range of games and betting markets — cricket, slots, keno, live casino, and more — safe in the knowledge that our responsible gaming tools are always available to keep you in control.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is becoming a problem, contact [email protected] immediately.